Thank you for choosing Elektrotechnika!
Our knowledge and courteous staff is here for you both before and after your purchase. We can be contacted via email (info@elektrotechnika.gr) or contact form.
Support and Return policies:
Every order is carefully assembled, tested, packaged and shipped, and we support our products before and after the sale. If you have questions about support for our products, or need to return your purchase for some reason, please be aware of the following guidelines.
There are 2 ways of shiping products.
1.With Courier (5 to 8 working days). Customer pays shiping cost.
Shiping costs with Courier will be 8,00 € up to 2 kg. and 13,00 € up to 5 kg. If package will be heavier then 5 kg. customer will be billed additionaly with 2,00 € for every moreover kg.
Attention!
In some areas the shiping with courier is still impossible. In this cases the shiping will be done with the post.
You have to deposit the amount of the order in our bank account, in one of the contacted with us banks.
2.For heavy and bulky objects, is in my interest you the mission with agency of transports. In the case, cost of mission burdens the customer.
The abroad shipings (not in Greece) include other debits (please contact us for details with FAX to +30 2343023393 or with e-mail info@elektrotechnika.gr).
1.When you receive your order :
Please check the contents of your shipment immediately against items marked as shipped on your invoice. Report any discrepancy in the number of items or damage to packaging to the carrier/agent that delivered the shipment to you. Sign only for the cartons actually delivered. If, upon further inspection , you notice further damage or loss, please save all packaging material and notify the carrier/agent immediately. If you make a report to the courier agent (notate deliverers name & time), please retain a case number (if given) and contact Elektrotechnika. For other support, please see product pages for links to resources.
2.If you need to return an order or product :
We believe your order will reach you promptly and your product will work for you without a problem, but if you do have trouble, can t resolve it with the support resources mentioned above and need to return an item to us, please be aware of the following guideliines: Elektrotechnika offers a 10 day product money back guarantee on all items unless otherwise indicated through the partner/dealer or distributor you purchased the product through and/or specified online when ordering. Contact technical support to request an RMA number, but we hope you or your customer will visit us in online chat support to troubleshoot your problem before returning it. You must have an RMA number to return merchandise to Elektrotechnika. The purchaser/customer is responsible for shipping back to Elektrotechnika. We are not responsible for loss or damage incurred in shipment back to us, and we strongly recommend that your insure the package(s) your returning. If you do return something purchased from Elektrotechnika, for tracking and control purposes we ask that you note the following RMA Guidelines :
3.RMA (Return Merchandise Authorization) Guidelines :
After you have contacted technical support, you will be issued a number for your return and sent an email telling you the procedure and return policies. Those steps and policies can be summarized as follows :
Contact our support staff by email to obtain an "RMA number".
All packages will be refused if an RMA number is not issued.
All products must be returned in the original packaging.
Domestic Orders: Purchaser is responsible for the return shipment and insurance cost.
International Orders: Purchaser is responsible for shipping costs "to" and "from" Elektrotechnika.
Elektrotechnika is not responsible for damage or loss incurred during shipment back to us, and we strongly suggest you insure your package.
RMA numbers are valid for 15 days, and the product(s) must be received by Elektrotechnika before expiration. RMAs cannot be extended or re-issued.
4.General warranty and premium service plan info :
All products have a one (1) year warranty from the manufacturer, unless otherwise marked. For details refer to the products page in our website.
5.Shipping Options and Couriers :
A few options are available for shipping of most orders, and you will be presented with the available options at the time of check out from the Elektrotechnika store. If you are obtaining quotations for shipping cost, this can only be done by registering online as our system can only quote shipping rates when it knows were it is shipping to. Once registered shipping prices are displayed for each option, and you can choose based on price and available services. These options apply to most locations in Europe. If you would like to use your own courier accounts, this can be setup easily by sending us a email or fax - contact us for details.
Additional notes:
Some remote locations may not be accessible by one day delivery service with our courier, and for these recipients "overnight" delivery can take two days or more.
Most International deliveries are done only on an express or expedited delivery basis that to most locations takes five to eight days. The situation above applies to international deliveries as well, and occasionally there are remote locations where delivery requires an extra day. Again, our apologies. Our courier for these orders is UPS or DHL/Airborne, known for their worldwide distribution system, and we are assured they are reaching new destinations every day.
Orders to international destinations can be delayed in customs, and the policys of border and customs agents change rapidly and Elektrotechnika can t be aware of all variables. Purchaser/Customer is responsible for all customs and duties that apply in their country.
We will supply you with tracking info on your order, but can t be responsible for a shipment that is delayed because of remote location outside of normal courier routes, or unexpected delays in customs. We ll make every effort to help you track packages, and will contact couriers for you when there are issues, but not take responsibility in any way for these types of delays occuring ourside of our offices and control.
Elektrotechnika uses UPS or DHL/Airborne for overnight and international orders. All shipping rates are calculated in real time as the order is completed in our store and are drawn directly from the rates provided us by our couriers. We believe most rates to be accurate, but all orders are reviewed before fulfillment and in the event there is a discrepancy in published shipping rate and actual rate you will be informed before your order is completed.
6.Turnaround Time On Online Orders
Many orders on in stock items placed before 1pm can usually be shipped the very next day. Orders are processed on a first-in, first-out base. Once again, if you have questions about the actual turnaround time of your order, please contact us. We make our best effort to remain in stock on all items, and to post exceptions on the web site or make other reasonable effort to inform customers about product availability. Please contact us for questions about availability of products.
7.Payment Methods
All orders from outside the borders of Greece include local taxes which you can be informed once you check out
8.Cancelling An Order
If you are needing to cancel an order placed with Elektrotechnika, we strongly suggest you send a FAX to (+30 2343023393) immediately, and not email. In stock items ship quickly and email requests to cancel orders may be received too late to stop shipment or charging of your credit card. If you do use email to cancel an order and we fail to receive it in time, we will of course accept the return, but you will be subject to the shipping charge both to-and-from your address.
Sending your order and payment by mail or fax :
Elektrotechnika
VI.PA Polikastrou - N.Kavala
Polikastro, TK 61200
Greece
Our FAX number is +30 2343023393
9.A Note About Special Offers & Discount Pricing
Elektrotechnika often makes special prices and promotions available to it s customers on our mailing list or through other special web offers. Sometimes these orders will be billed in a special way to reflect the promotion. Any items designated in a mailout special offer or on the product web page as "Preorder Status" means the item is not currently in stock, and is either a preorder of a new product or an advance order on a new build of a product being updated or its shipping delayed until a later date for some reason. Often we advertise special new low prices and designate items as preorder because we are buying a large volume of parts at a special low price and passing the savings on to you. In order to lock these orders in so we can better estimate total numbers, we will often charge your credit card early. These kinds of orders can still be cancelled, but charging your card early allows us to lock in a low price, and then ship orders quickly (with the paperwork all done) when they finally ship. If you feel your credit card has been charged before your order ships, please check the web page for that product to determine if it is a preorder item.
10.Notes on international orders :
There are a number of special circumstances the customer should be aware of on orders shipping to an international address.
Credit Card Authorization On International Orders
Elektrotechnika is happy to ship orders to International destinations. But in order to protect ourselves and our customers, we require additional verfication of credit cards in the form of a legible photocopy of the front and back of your card mailed or faxed to us after your order is placed and before it ships. It is very important to know that the back of the card must be ledgeable so we can contact the bank in question for verification. Place your order in the Elektrotechnika store (If you have been referred to this page, you probably have already placed your order) Download and complete Credit Card Authorization Form, which contains all necessary instructions. Click here to download form. (PDF). NOTE: All information on the credit card must be legible as we contact the issuing bank for verification of address, persons name, etc... Please make sure we can read the front and back of the card clearly or this will delay your order. Fax or mail completed form to Elektrotechnika - All contact info is on the form and again at the bottom of this page. If using regular mail, please inform us so we will know to expect your documentation. Orders not validated in this way within 15 days are dropped from our records and your credit card information expunged. Your completed form will be kept on file and these steps will not be required on future orders unless your credit card expires. These steps are taken to protect against credit card fraud. Double verification of your credit card protects YOU against someone else using your account without your card. Many companies are no longer shipping internationally because of these problems. Some countries or shipping destinations require all sales only accepted by wire transfer or paypal funds transfer. If you can t download this form or for some other reason cannot place your order, please see our instructions for placing orders off line (including bank wire transfer information and instructions for completing orders outside of our on line store). Additional information about international orders: There are no special charges on international orders, but all shipping and insurance costs to and from international customer destinations are the sole responsibility of the customer. Elektrotechnika is not responsible for duties and taxes imposed by customs in your country. Our courier for international deliveries recommend you check with the local office in your city to find out if any additional fees will be imposed at the time of delivery or billed later. Elektrotechnika is not responsible for these charges, tarrifs or fees levied in your country. Even in the event you refuse delivery of your package, you are still responsible for any charges incurred. Shipping and insurance charges in our on line store are taken from service charge tables and reflect standard rates for your destination, but in some cases may differ from actual final shipping charge. Elektrotechnika will contact you if there is any difference in the shipping charge you are quoted and your final charge. All shipping and insurance costs to and from international customer destinations are the sole responsibility of the customer.
11.Privacy Policy & Statement :
The Elektrotechnika web site has been designed to provide a safe, effective means to gather information and place orders via the Internet. Privacy is of great importance; and information you provide to Elektrotechnika does not leave Elektrotechnika. There is enough junk mail / e-mail spam in the world, Elektrotechnika does not sell, trade, or otherwise exchange customer addresses or e-mails. For the purpose of security, this site offers Verisign 128bit SSL Encryption of sensitive data. This process is endorsed by the credit card issuers as a safe way to transmit sensitive data via the Internet. Checking out using SSL Encryption ensures that the information you provide will be accessible only to Elektrotechnika. Also Elektrotechnika does not store your credit card information in any of our systems, this is done also for your security. Any changes or returns will require us to contact you to get your credit card information. Elektrotechnika provides links to other web sites that provide sales and information we believe may be useful to our customers. Elektrotechnika does not pass any information to these web sites at anytime and is not responsible for the privacy practices or the content of such web sites.
Entire Agreement (Policies & Procedures): This Agreement (Policies & Procedures) represents the entire agreement and understanding between the parties and supersedes all prior agreements (including any credit card agreements or warranties) and understandings between them relating to the transaction. No terms and/or conditions other than those set forth in this Agreement (Policies & Procedures) shall be binding on Elektrotechnika.gr unless expressly agreed to in writing by Elektrotechnika.gr.
Construction: Each party intends that this Agreement (Policies & Procedures) in all respects shall be deemed and construed to have been mutually by all. Severability: Should any provision of the Policies and Procedures be held to be void, invalid, or inoperative, such provision shall be modified to reflect the fullest enforceable intent for Elektrotechnika.gr, or if such modification is not possible, severed, and the remaining provisions of this contract shall not be affected and shall continue in full force and effect.
Force Majeure: Elektrotechnika.gr shall not be liable for its failure to perform any of its obligations hereunder during any period in which such performance is delayed by circumstances beyond its reasonable control including, but not limited to, interruptions in telecommunication services or Internet access, fire, flood, earthquake, war, embargo, strike, acts of God or the intervention of any governmental authority.
Confidentiality: Each party acknowledges and agrees that any information or data it has acquired or will acquire from or about the other party, not otherwise properly in the public domain, was or will be received in confidence. Each party agrees not to divulge, communicate or disclose, except as may be required by law or for the performance of this Agreement (Policies and Procedures), or use to the detriment of the other party or for the benefit of any other person or persons, or misuse in any way, any confidential information of the other party, including any scientific, technical, trade or business secrets of the other party and any scientific, technical, trade or business materials that are treated by the other party as confidential or proprietary, including, but not limited to, ideas, discoveries, inventions, developments and improvements belonging to the other party and confidential information obtained by or given to the other party about or belonging to third parties. If either party s confidential information is required to be disclosed pursuant to a requirement of a governmental authority, such confidential information may be disclosed by the other party pursuant to such requirement so long as the disclosing party gives the other party timely prior notice of such requirement and coordinates with the other party in an effort to limit the nature and scope of such required disclosure.
12.Limitation of Liability.
ELEKTROTECHNIKA WILL NOT BE LIABLE FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES OR ANY OTHER INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO ANY TRANSACTION, EVEN IF ELEKTROTECHNIKA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LOSS OF DATA OR LOSS OR INTERRUPTION OF SERVICES OR COMMUNICATIONS.
Disclaimer.
EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, ELEKTROTECHNIKA EXPRESSLY DISCLAIMS ANY, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE TRANSACTION (SALE OF GOODS OR SERVICES), THE LINKS, TRADEMARKS AND ANY OTHER SERVICE PROVIDED BY ELEKTROTECHNIKA HEREUNDER, AND ANY OTHER SERVICE, CONTENT, TOOLS OR RELATED DOCUMENTS OR MATERIALS (IN ELECTRONIC FORM OR OTHERWISE) PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, ELEKTROTECHNIKA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING THE PERFORMANCE, AVAILABILITY, FUNCTIONALITY OR ANY OTHER ASPECT OF ANY ELEKTROTECHNIKA.gr. |
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